Frequently Asked Questions - Bridesmaids
FAQ's
We offer a guided bridesmaids styling experience, designed to help you confidently choose your dresses on the day.
Our Frequently Asked Questions page answers common questions about our bridesmaids dresses, from when’s right to book, to fittings and everything in between.
Planning your dream wedding means finding the perfect dresses for you bridesmaids; we’re here to answer your questions and make that journey as seamless as possible.
Whether it’s your first time visiting or you’re preparing for your final alteration fitting, you’ll find helpful tips and advice to make the most of your experience, among our most frequently asked questions
Your bridesmaids appointment is a guided, styling-led experience, designed to help you confidently choose your dresses as a group on the day. On arrival, we'll talk through your colour palette, wedding style and any ideas you already have.
Each bridesmaid will then be measured, allowing us to recommend the most suitable sizes and styles for each individual. From there, we'll carefully select dresses for you to try on, based on both fit and your overall bridal vision - ensuring the group looks cohesive and considered.
We'll guide you through the order process, helping you narrow down your preferred styles so you feel confident in your final choices. As our appointments are designed to support decision-making, we recommend booking when you are ready to select and place your order.
Explore our Frequently Asked Questions to ensure your appointment is stress-free and unforgettable!
Q: When should I schedule my bridesmaids to visit?
Answer: We'd recommend giving yourself 5 months minimum to order your bridesmaids dresses.
Q: Why do I need to be decision-ready before booking an appointment?
Answer: Due to limited availability and brides timelines, we have to prioritise appointments for brides who are ready to place an order on the day if they find dresses they love.
Q: What is the price range of your bridesmaids dresses?
Answer: Our collections range between £204 - £298. You can take advantage of our multi-ordering offer when you are ordering 2 or more bridesmaids dresses, you can save £20 per dress.
Q: What do you mean by 'full-group' appointments?
Answer: Bridesmaids fittings can only go ahead when the full bridal party is attending together. This allows your group to be order-ready on the day and ensures all dresses are ordered in the same batch, avoiding any potential colour variation.
Q: What happens if I arrive without some of my bridesmaids after booking?
Answer: If the full bridesmaids group is not in attendance, and without prior agreement, we will be unable to proceed with the fitting. In this instance, the booking fee is non-refundable and cannot be transferred or redeemed against a future order. A new booking fee would be required to secure an alternative appointment.
Q: How long will the appointment last?
Answer: Your appointment will last up to 1 hour. This gives you plenty of time to try on different styles, choose your colour and fabric and place your order.
Q: How many styles do you have?
Answer: We currently house 25 styles, across our collections
Q: Are all of your colours available for us to try on?
Answer: With access to over 290 colour options across our fabrics and collections, we showcase a curated selection of our most popular shades in store for you to try on.
Q: Do you have all dresses in all sizes to try on?
Answer: We can’t offer every size in every style, but your bridesmaids can try samples closest to their size. Older collections have more sample sizes, while newer collections usually have one per style. With 24 styles to choose from, sometimes the sample may be a different style than the one you plan to order, but it gives a great idea of fit and look.
Q: Can my bridesmaids try on all styles?
Answer: With 25 styles to choose from, there isn’t enough time for everyone to try them all. We select 2–3 dresses per person so your fitting stays on schedule while giving everyone a good sense of style and fit
Q: What if the sample dress doesn't fit me?
Answer: Our sample dresses come in a variety of sizes, but they will not fit you perfectly. Our consultants will expertly pin and clip the sample to give you a better idea of how the dress will look.
Q: How long does it take to receive the dresses after ordering?
Answer: Lead times vary depending on the collection and fabric, but we recommend ordering at least 5 months before the wedding to ensure timely delivery, dress take approximately 3 months to arrive in store.
Q: What fabrics do your bridesmaids dresses come in?
Answer: We offer dresses in Chiffon, Crepe, and Satin. Our new collection can be made in any of these fabrics, giving you more versatility and a wider range of colour options.
Q: Can my bridesmaids mix and match styles?
Answer: Yes! Bridesmaids can choose different styles within the same collection to suit their individual body shapes and preferences, while still coordinating with your overall colour palette.
Q: Can bridesmaids order a different size than what they tried on?
Answer: Absolutely. Sample dresses are for trying on only. Your bridesmaids will be measured and a relevant size dress ordered from the size charts.
Q: Q: How do your sizes compare to standard high street sizes?
Answer: Dresses are made to the closest size from our size chart, based on body measurements, not standard high street sizes. Because of this, dress sizes may be very different from what you'd usually wear. We’ll guide you to the size that fits you best based on your measurements to ensure a perfect fit within each collection.
Q: Do I have to make a decision during the appointment?
Answer: Yes, we encourage you to be prepared to make a decision during your appointment to enable you to redeem you booking fee against your order.
Q: What happens if I can’t decide on dresses during the appointment?
Answer: If you need more time, we understand. However, please keep in mind that to redeem your booking fee your order must be placed during the appointment.
Q: Is there a fee for the bridesmaids appointment?
Answer: We charge a small fee for larger groups of £30, this fully redeemable on the day against your bridesmaids order.
Q: Do you offer alteration services?
Answer: Yes. The cost of alterations are not included with your dress purchase, however, we cap our seamstress service so there are no surprises during your final alterations. At your request, we will book you in with the seamstress as soon as your dresses arrive, alternatively you are welcome to source your own seamstress if you prefer.
Q: Do you offer swatches for colours?
Answer: We have limited colour swatches available due to the volume of the colours and collections we house.
Q: What happens if there are weight changes after I order my dress?
Answer: We highly recommend you stabilise any weight fluctuations after ordering your dresses. In the event of weight loss our dresses can be taken in by a limited amount and there will be no tolerance in the seams for them to be let out. Let us know as soon as possible if you experience significant changes so we can guide you on the best course of action.
Q: Can bridesmaids order a dress if they can’t attend the fitting?
Answer: Our policy is that all bridesmaids attend the appointment together to try on dresses and ensure the best fit. By pre-booking consent, and in exceptional circumstances - such as a bridesmaid living abroad - we can order on their behalf. In these cases, accurate measurements must be provided during the appointment, and the bride/bridesmaid is fully responsible for the fit of their dress.
Q: Can I bring food or drinks to the appointment?
Answer: No. Please avoid bringing food or drinks into the showroom to help protect our dresses. This ensures the gowns remain in pristine condition for every group, and that you don’t end up with an unexpected laundry bill.
Q: What happens if I am running late for my appointment?
Answer: If you're running late for your appointment, call us immediately on 01792 803541 so we can find the best solution together. We strive to accommodate all brides' schedules, however each appointment lasts up to one hour, limiting how much we can hold your start time. We hold appointments for up to 10 minutes into the scheduled start time with pre-paid bridesmaids groups, following this you will need to re-book your appointment for another day.
Q: What if I can’t make my appointment?
Answer : We fully understand plans change after booking your appointment. We ask for 48 hours notice to re-schedule and refund your booking fee, this allows us to re-open the appointment or offer it to a bridesmaids group on our waiting list.
Q: Can I return or exchange a bridesmaids dress?
Answer: Due to the bespoke nature of our dresses, we cannot accept returns or exchanges, so it’s important to select carefully during your appointment.
Now you have the full know-how on our decision-ready bridesmaids appointments, you’re ready to book your appointment here!
