Frequently Asked Questions - Wedding Dress Fittings

FAQ's

Our Frequently Asked Questions page answers common questions about wedding dress appointments, from when’s right to book, to fittings and everything in between.

Planning your dream wedding means finding the perfect dress; we’re here to answer your questions and make that journey as seamless as possible.

Whether it’s your first time visiting or you’re preparing for your final alteration fitting, you’ll find helpful tips and advice to make the most of your experience, among our most frequently asked questions

Explore our Frequently Asked Questions to ensure your appointment is stress-free and unforgettable!

Q: When should I schedule my wedding dress appointment?

• • Answer: Schedule your wedding dress appointment 12-18 months before your wedding date to allow plenty of time for production and final alterations, and not before you have you wedding date, venue and bridal financing arranged.  We often accommodate last minute brides; selected designers offer a quicker turnaround or a priority service at an extra charge.

 

Q: Is there a fee for the wedding dress appointment?

• • Answer: No, we don’t charge a fee for our bridal appointments. However, our appointments are strictly for decision-ready brides, with a wedding date, venue and bridal financing in place. We ask that you book only when you’re genuinely ready to find your dream dress and can bring your key people with you, to make that important decision on the day.  Due to high demand, we are unable to offer a try-on appointment solely for browsing or comparison. Please do not book an appointment without your wedding date, venue and bridal budget arranged. We’d love to welcome you when you’re fully prepared and ready to find the one! 

 

Q: Why do I need to be decision-ready before booking an appointment?

• Answer: Our bridal appointments are designed for brides who are ready to find and secure their wedding dress. Many of our gowns are made to order and can take up to 12 months to arrive, with styles frequently rotating or being discontinued.
  Having your wedding date, venue and bridal finances in place allows us to ensure the timing is right and to guide you towards gowns that fit both your vision and your wedding plans. Due to limited availability, we prioritise appointments for brides who are ready to place an order on the day if they find the one.

 

Q: What is the price range of your wedding dresses?

• • Answer: Our collections range between £460 - £4000. During your appointment, we’ll help you find beautiful options within your budget.

 

Q: How many people can I bring with me to the appointment?

• • Answer: You can bring up-to 3 people with you, whose opinions you trust. It’s important to keep the group small to ensure you stay focused and avoid feeling overwhelmed by too many opinions.

 

Q: How long will the appointment last?

• • Answer: Our decision-ready bridal appointments last up to 60 minutes. This gives you plenty of time to try on different styles, make a decision, and discuss any customisations or alterations with your expert.

 

Q: What should I bring with me?

• • Answer: A make-up free face and faux tan free body, along with an open mind, your preferred undergarments, something to tie up your hair, and photos or inspiration for the style you're envisioning.

 

Q: What underwear should I wear to the fitting?

• • Answer: We recommend wearing nude or white, seamless underwear and a strapless bra. This will help create a smooth silhouette under the dresses. If you plan on wearing shapewear on your wedding day, it’s a good idea to bring that along as well.

 

Q: Do I need to bring my wedding shoes to the fitting?

• • Answer: No, you don't need to bring your wedding shoes to the initial appointment. We'll focus on the dress style and fit. Once your dress arrives and we begin final alterations, you'll need to bring your wedding shoes to ensure the hemline is perfect.

 

Q: Can I take photos during the appointment?

• • Answer: No - Photo’s are a not allowed. We kindly ask that you refrain from taking photos during the appointment. Our goal is to ensure that you fully experience each dress in the moment without distractions. We want you to remember how you felt in the dress rather than relying on poor and unflattering photography. 

Q: What if the sample dress doesn't fit me?

• • Answer: Our sample dresses come in a variety of sizes, but they will not fit you perfectly. Our consultants will expertly pin and clip the sample to give you a better idea of how the dress will look. We also have tools and padding to help simulate the correct fit.

 

Q: Can I bring children to the appointment?

• • Answer: While we love meeting your children, bridal appointments can be long, and we want to ensure that your experience is as stress-free and focused as possible. Finding childcare during your appointment gives you the time and space to make this important decision on the day.

 

Q: Do I have to make a decision on my dress during the appointment?

• • Answer: Yes, we encourage you to be prepared to make a decision during your appointment and have your bridal funding in place. Wedding dresses are made to order, production times can be as lengthy as 12 months, and dresses can be quickly discontinued. If you’re buying off-the-peg then your dress could be sold to another bride. Delaying your decision could impact your timeline, so it's best to come ready to say "yes" to the dress!

 

Q: What happens if I can’t decide on a dress during the fitting?

• • Answer: If you need more time, we understand. However, please keep in mind that due to production timelines and discontinuations, we encourage making a decision as soon as possible. For off-the-peg purchases we can’t guarantee your dress won’t be sold to another bride. We can discuss your options and will schedule a brief decision based follow-up appointment for you to return.

 

Q: Do you offer alteration services?

• • Answer: Yes. The cost of alterations are not included with your dress purchase, however, we cap our seamstress service so there are no surprises during your final alterations. At your request, we will book you in with the seamstress as soon as your dress arrives. You are welcome to source your own seamstress if you prefer.

 

Q: What happens if my weight changes after I order my dress?

• • Answer: We highly recommend you stabilise any weight loss after ordering your dress. In the event of weight loss our dresses can only be be taken in by up to 2 sizes. Let us know as soon as possible if you experience significant changes so we can guide you on the best course of action. 

 

Q: Can I bring food or drinks to the appointment?

• • Answer: No. Please avoid bringing food or drinks into the showroom to help protect our dresses. This ensures the gowns remain in pristine condition for every bride, and that you don’t end up with an unexpected laundry bill.

 

Q: What happens if I am running late for my appointment?

• • Answer: If you're running late for your appointment, call us immediately on 01792 803541 so we can find the best solution together. We strive to accommodate all brides' schedules, however each appointment lasts one hour, limiting how much we can hold your start time. We hold appointments for up to 10 minutes past the scheduled start time, following this we will need to reschedule your appointment for another day. To ensure a smooth experience, book your appointment in advance, and if needed, reschedule promptly.

 

Q: What if I can’t make my appointment? 

Answer :  We fully understand plans change after booking your appointment with us. We ask for at least 24 hours notice where possible to re-schedule, this allows us to re-open the appointment or offer it to a bride on our waiting list. Brides who wish to re-book and simply haven’t turned up to their appointment without notifying us will be required to pay £50 re-booking fee to be allocated another appointment, which can then be off-set against their wedding dress order. 

Now you have the full know-how on our decision-ready bridal appointments, you’re ready to book your appointment here!